Effective channel management is a challenge that companies operating in almost all industries have to handle, be they in high tech, CPG or life sciences. We’re planning to talk about some of these challenges in a series of blog posts here, as we explore and learn more about channel management. … Continue reading
When I heard that Clayton Christensen was giving a talk at PARC, I knew I had to go. Having read some of his work during my MBA, I had developed a considerable admiration for his ideas. His work continues to inspire and educate- hence, given this chance, I leaped at … Continue reading
It starts with targeting Customer Satisfaction & Retention I have discussed Business Agility as the ability of an Enterprise to run highly automated processes in such a way that human intervention in the process is focused on exception conditions or where transactions are showing signs of likelihood of falling off … Continue reading
WHEN YOU ARE HIRING A PERSON, you want someone that fits the bill. The one that is configured right in his personality and skill set to train for delivering what you require of him. Not simply the fastest person out there. Again, when you have several payments to make, you … Continue reading
I recently came across a really interesting article on technology development and how this changes our lives. Technology has become ubiquitous in our lives, making a lot of our everyday tasks easier. At the same time, there are enough technological innovations out there that may not necessarily ease, but paradoxically, … Continue reading
On Tuesday afternoon Apple announced their earnings for their Q1 2012. To say that the numbers were staggering would be an understatement. Apple sold 15 million iPads and 37 million iPhones in the most recent quarter. It is now obvious that mobility and mobile devices are here to stay! It … Continue reading
Last month, a friend of mine bought a product after watching one of those telebrand shows on television. He called up the phone number that was provided, placed his order and the shipment arrived in just a few days. Except that there was a problem. HE WAS SHIPPED THE … Continue reading
Hello World! This is VSSOD, a new entrant into the blogging world. We are an enterprise software company, focused on real-time exception management in enterprise order-to-cash processes. This is the beginning of a new journey for us, and let us embark on it together!